Letter to self Essay Example | Topics and Well Written Essays - 750 words

Letter to self - Essay Example Your journey in becoming a highly skilled communicator was filled with challenges, being an international student and not a native English speaker. You had to struggle in learning the complicated rules of the English language which so confused you at that time! Not to mention that you were very young and was at the phase of adjusting to a new culture in America, coming from your home country, Bahrain. However, due to your zest for learning and your persistence in mastering the English language, you succeeded in communicating effectively in your second language. You learned that you had to suit your style to your audience. It was easy for you to write informally when your audience were your friends and people who did not mind a more laid-back approach. However, when it came to writing formal essays, research papers and business correspondences, you found it more difficult to adjust your tone to a more serious audience. You’ve always been a great communicator, judging from your work in high school when there was no issue about using a second language. In your native tongue, you expressed yourself very well in both verbal and non-verbal ways. Your essays and letters were very clear and reflected your personality. Add to your strengths, your capacity to understand instructions well and deliver action quickly and accurately. In your first semester in College, learning English was no easy feat! You manifested weakness in exams and tests and were frustrated in performing poorly in such tasks. However, once you persevered in learning the language well, you were able to achieve the goals you set for yourself as a college student eager to prove your inherent skills and abilities. Living at a time when language evolves rapidly, it is easy to give in to the temptation to adopt colloquial and bastardized words in one’s writing. The proliferation of â€Å"text language† or short-cut spellings of words in text messages such as IKR (I know, right!_, BRB (b e right back) or even the oft-used LOL (laugh out loud) may confuse people with its use in writing. It is still not acceptable to use such in more formal writing work. Remember not to include them in your repertoire of words to use in your future business correspondences or else you might not be taken seriously. Learning about theories in your college years clarify much of what you will encounter in actual practice. That is why you studied about the works of prolific writers and authors. Reading articles and books helped a lot in building your vocabulary and developing our own style. Do keep reading books, magazines, newspapers and even online articles to keep you up-to-date and keep learning how people use the English language to convey their messages. You have also learned about the ethics of using other people’s ideas in your work. Never plagiarize. Give credit where credit is due. How would you feel if someone else snatched your awesome work or bits of it and never mentio ned that it was you who came up with such a brilliant idea? Reading other people’s works should not stop you from developing your own original ideas. Let it enhance your own imagination to create something related but different. Cultivate your creativity share your novel ideas with others. In your own practice as a business person, work on innovating things and come up with new strategies to promote your business. Use various communication avenues to disseminate it. As of this time, the internet is a great medium in sharing one’

Assignment 4-3 Essay Example | Topics and Well Written Essays - 500 words

Assignment 4-3 - Essay Example This situation had grown to the extent that the older employee was experiencing difficulty reaching his previously set quality of work, and his worsened moods meant that the general work-place environment was affected. Other co-workers did identify the situation, and were also affected as they had to interact with both. It was identified that the older employee claimed that he had no issue with any religious affiliation or doctrine; but felt that religion should be personal, and should not overpower one's behavior and style of speaking at work; since the work-place is a multicultural atmosphere. He felt that having to constantly hear religious metaphors reduced the professional element of the work-place. The younger employee on the other hand confessed to find great strength and inspiration from religion. He claimed that he never meant to hurt anyone's sensibilities but the religious metaphors were understood easily by all, and helped him make his point. He also believed that there w as no harm in using religious metaphors to promote positive and productive attitudes. Given the situation where neither is at fault, but the matter is more of a clash between personal attitudes, it was difficult to arrive at a solution easily.

Campus Security Management

Campus Security Management Campus Security is traditionally defined as one of the most pervasive problems that a campus or university must address. There is rarely has a campus issue, problem, or challenge that requires the recruitment of everyone in the university to solve. Security Management is about protection of a building and other assets of the building. Security management is encompasses a field of management related to asset management, physical security and human resource safety functions. It entails the identification of an organizations information assets and the development, documentation and implementation of policies, standards, procedures and guidelines. Security is an essential issue for every organisation i.e. government, private, commercial or educational institution. Thus, university security personnel such as campus security officers and campus security guard need to have a strong understanding of campus security. There are many important responsibilities are being brought out in running a university. One of the most important is proper security management. Campus security is necessary in order to keep employees and their belongings safe. All students and university community members are encouraged to be fully aware of the safety issues on campus and to take action to prevent and to report illegal and inappropriate activities. Personal awareness and applying personal safety practices are the foundation of a safe community. Pursuant to the Student Right to Know and Campus Security Act, university monitors criminal activity and publishes the security report, maintaining a three-year statistical history on the campus, on the adjunct campus, and at off-campus facilities used. University also distributes information about the report to students and employees. A copy of this report is also available to prospective students and employees upon request. Various policies and procedures relating to campus security are needed and it expressly reserves the right to modify or adopt additional policies or procedures at any time without notice. Such changes may appear in successive issues of the security report. (Saint Paul College, 2009). Statement of Research Problems: For universities, it is always a challenge in balancing the desire to welcome the public to campus events with the need to protect the safety of the university community. It is exposed to physical risks and vulnerabilities as well as the vandalism because there are many people pass in and out to the campus include the students who stay off-campus. University community such as students and staff as well as workers who work in the campus area always feel unsecure or unsafe when the security system cannot reach to the extent of protection. Unsecure environment will affect the students academics. However, according to the statistics, the people attitude always makes sense that it will never happen here. Thus, due to the lack of awareness on the security among the students, staffs and visitors of the university, this research study is to get a better understanding on the security management and to know how important are the security management. Besides that, this research will identify the students satisfaction toward security management of University of Malaya. Objectives of the Study: To determine the current security system in University of Malaya (UM). To identify the level of satisfaction among students towards current security system in UM. To conclude and make appropriate recommendations to improve on the current security system. Background of the Study: The security is always an issues concerned by community. In the campus, even there is a security system, many students may still not satisfy with the current security system in the universities because many theft cases still happen, make loss on the students and staffs. Thus, a good and efficient security management of a university is important so that to ensure all aspects and assets of the building are kept safe and defended from danger or injury or loss. Security covers all the devices, technologies and specialist materials for perimeter, external and internal protection. This covers everything from sensors and closed-circuit television to barriers, lighting and access controls. Significance of the Study: This study will show an overview of Security Management system to those security administrators and other security personnel as well as the staff and students about protecting campus assets. Through this research, people will more understand the current security system in University of Malaya and thus the administrators and security personnel could more concern on the current security system problem so that will gives awareness to them so that safety of students and the campus more secure. By managing well in campus security, not only the university community will feel more secure, the visitors will also enjoy the benefits because the probability to face problems will be lower. The students also can enjoy the safe and secure academic environment. Scope of Study: This study will look on the security management in University of Malaya. The area of study will concentrate on whole University of Malaya and also Security Office of University of Malaya. The target segment of this research will mainly focus on the students of University of Malaya so that to achieve the objective of the study. Research Methodology: In carrying out this study, understanding of the definition of security and Security Management of campuses and universities will be carried out from secondary data such as magazines, newspapers, encyclopedia, journal articles and abstracts as well as the data mainly collected from internet. Besides that, the current security system of University of Malaya can also be studied. In addition, questionnaire surveys data will be collected from students so that can know the satisfaction level on security in University of Malaya among them. The data collection and information gathered will be put into chart in the most proper way. Thus, every data and information gathered will be analyzed before the study can reach the conclusion. Structure of the Study: This chapter provides a concise introduction to the topic of this study. It includes statement of research problems, objectives of the study, background, significance of the study, scope of study, research methodology and the structure of the study. In the Chapter 2, the Literature Review, provide information to better understanding on the security management of university including the role of security and types of security. Besides that, this chapter will also study the importance of the security policy and the devices used in implementation of campus security. Chapter 3 is the Case Study which will study on the current security system and management in University of Malaya. All information and documentations that related to the Security Office and the security of University of Malaya will be studied. This chapter will also examine the case study which looks on types of security system such as the traffic control, CCTV, access control, issuing of vehicle sticker and special team as well as role of security guards. Chapter 4 is the Findings and Analysis of the research methodology. Before proceed with analysis, research methodology will be briefly explained. The quantitative research will provides the tabulation of the quantity survey through questionnaire survey. The result will base on the analysis of the data collected as well as observation. Lastly, Chapter 5 is the Conclusion and Recommendation. The conclusion of the study will be derived from the findings and analysis done in previous chapter. After of all, the suggestion and recommendation regarding improvement of security system will be made.

Duke basketball :: essays research papers

Duke Basketball If you want to talk about success stories, Duke basketball is the one to talk about. This miracle didn't just happen overnight, it took time. Krzyzewski became coach in 1980-81 with not a lot of talent. He makes big moves in recruiting in 1982. Some of the people he recruited included Johnny Dawkins, Mark Alarie, David Henderson, Jay Bilas and Weldon Williams. People looked at this new and approved team as one of the nations best team. This started the miracle the still lives on today. Joining this powerful team was guard Tommy Amaker in 1983. Duke won 24 games in 1984 and earned the first NCAA bid under Coach K. With the same boys, they were now seniors, the 1986 Duke team won an NCAA-record 37 games while claiming titles in the Big Apple NIT, ACC regular season, ACC Tournament and the NCAA East Regional. They made a school record with a 21-game winning streak during the year. They were undefeated at home, advanced to the NCAA Championship game in Dallas and played more games than any other team in college basketball history. With the loss of the five seniors, many expected Duke to start losing again. Coach Krzyzewski was going backwards, he wanted to keep moving forward. . The team won 24 games and advanced to the Sweet 16 of the NCAA Tournament before losing to eventual national champion Indiana in 1987. Amaker closed out his career as the National Defensive Player of the Year, while Coach K looks back at the season as the one that showed people how Duke was going to become a winning basketball program. The 1987-88 season began the school's amazing streak of five straight NCAA Final Four appearances as the Blue Devils won 28 games, again swept to the ACC title, won another East Regional championship and ended up in Kansas City. Senior Billy King followed Amaker by winning the National Defensive Player of the Year award, the second in a row by a Blue Devil. The role of leadership again fell to the senior class in 1988-89. This time it was the National Player of the Year Danny Ferry, Quin Snyder and John Smith taking the role. They lead the team to another trip to the NCAA Final Four with a win over favored Georgetown in the East Regional final. In 1989-90, seniors Alaa Abdelnaby, Robert Brickey and Phil Henderson again took a big role.

“Life of Pi” by Yann Martel Essay

All humans are born with instincts; it is during the most desperate times in life when these instincts take control of an individual. In the novel Life of Pi by Yann Martel, the protagonist, Pi, goes through a situation that evoked his instincts to take control of himself. Pi spent 227 days as a castaway on a boat drifting in the Pacific Ocean. During this time he dealt with intense hunger and thirst and was very desperate. In the second story that Pi tells, each of the animals from the first story are symbolic of humans. Pi is related to Richard Parker, as many of their actions are similar between the two stories. In light of Pi’s second story the similarities suggests that Pi uses Richard Parker to represent his instinctive mind and serve as an escape from the horrific level of savagery he sank to on the lifeboat. Pi, however, did begin to accept his situation and realize that his instinctive mind would play a major role in his survival no matter how opposed to killing and e ating his rational mind was. The savage-like behavior of Pi is brought on by intensely desperate situation, hunger, thirst, and Pi’s instinctive mind represented by the Bengal tiger, Richard Parker. When an individual acts on instincts, their actions become spontaneous and that person’s beliefs and values are not part of the decision. Richard Parker represents the instinctive part of Pi’s mind; this becomes clear after analysis of Richard Parker’s actions and emergence in the plot. Richard Parker only emerges after the orangutan or Pi’s mother is killed and Pi is in his most desperate state. This shows that Pi began acting on his instincts at this point where he felt very lonely and vulnerable while his life was in danger. Pi’s instincts provided him with food in the form of fish, turtles, and sharks, as well as the hyena or the cook. Pi states, â€Å"It is the plain truth: without Richard Parker, I wouldn’t be alive today to tell you my story.† (Martel 164) Pi has his animal instincts to thank for his survival and shows that he knows this by thanking Richard Parker, the representation of his instincts. Pi’s rational mind was not fit to survive all that time on the lifeboat; he is a vegetarian and a very religious person and would not have had any food on the lifeboat if not for his animal instincts. His rational self would not have killed the cook or the turtles and fish and he would have starved because there was no access to vegetables  and fruits in the middle of the Pacific Ocean. On page 164, Pi talks of his instincts in the form of Richard Parker as he states, â€Å"He pushed me to go on living. I hated him for it yet at the same time I was grateful.† He says that he hated his instincts for keeping him alive because they caused him to do things that were against his beliefs and values but at the same time he was grateful for his life. Pi has only his animal instincts to thank for his survival in a lifeboat for 227 days. After many desperate days on the lifeboat, Pi’s instinctive mind begins to blend with his rational mind. On page 197, after he kills and eats a turtle without blaming it on his instincts represented by Richard Parker, he realizes that he has â€Å"descended to a level of savagery [he] never imagined possible.† His instincts have blended with his sensible mind and he is no longer the strict vegetarian that he was before he was put in this situation. During his time on the lifeboat, Pi came a long way from the strict vegetarian that he once was. Pi speaks of his former self as he says, â€Å"To think that when I was a child I always shuddered when I snapped open a banana because it sounded to me like the snapping of an animal’s neck.† (197) The experience on the boat drastically changed him as his instincts no longer had to control him to kill and to eat. After continually killing to eat, he gets used to the idea and no longer needs his instincts to take over for him to eat. His vegetarian principles are irrelevant with the extremity of the situation as he could not have lived by his beliefs and values if he wanted to survive. His rational mind stepped away from its belief and values and began to accept a kill or starve mentality. Pi’s lengthy and desperate situation caused his rational mind to accept that he had to live off animal instincts if he did not want to starve. Guilt is a very powerful feeling and it can cause people to do crazy things in order to hide and escape from these feelings. In terms of the second story Pi acted on many of his animal instincts and killed and ate animals as well as humans. Pi used Richard Parker not only as his escape from his guilt but also to escape the reality of the situation he was in. The guilt that Pi felt from being a vegetarian and doing what he did coupled with the emotional pain and torment of his situation caused Pi to force himself to  believe that everyone on the lifeboat were animals. Because the events that occurred on the lifeboat were similar to those that would occur between wild animals where it is a kill or die situation it was easy for Pi to substitute animals for all of the people on the lifeboat. He continuously turned to God for help in dealing with the guilt that he felt. After telling how he killed the cook in the second story, he said â€Å"I must live with that. Solitude began. I turned to God. I survived.† Pi was very religious before he was stranded on the lifeboat and he used his faith to help him through the situation. Pi’s feelings of guilt caused him to do whatever it took to escape from the guilt and from reality. The idea of Richard Parker, therefore, stemmed from Pi’s desperate survival in a lifeboat. Richard Parker was the reason that Pi survived and also served as a savior from the guilt and emotional pain that he felt. Pi’s instincts were represented by the idea of the Bengal tiger, Richard Parker, and he survived because of these instincts. It was only natural for these animal instincts to take control of him as he was dealing with intense hunger and thirst. During his time on lifeboat, even his rational self accepted that he would have to kill to eat, a big change for the strict vegetarian that he once was. He also had to deal with severe guilt for his actions as well as tremendous emotional pain. Richard Parker served as a way for him to escape this guilt and to escape reality. Desperation and loss combined with intense hunger and thirst are some of the many things that could cause an individual to lose control of their rational mind and live on instincts. Work Cited Martel, Yann. Life of Pi. Orlando: Harcourt Books, 2001.

Analysis Of Kate Chopin s The Story Of An Hour And ...

Siham Alfalahi Professor Goerner EN 102 Assignment 8 Part 2 Literary Analysis October 29, 2017 Longing for Freedom How much would you sacrifice to have the ability to make your own decisions? Would you risk your sanity or even your life? â€Å"The Story of an Hour† by Kate Chopin and â€Å"The Yellow Wallpaper† by Charlotte Perkins Gilman both illustrate the feeling of wanting to escape and gaining freedom. Both stories are about a woman who is oppressed by her husband and trying to find a way to overcome this depression. These stories are written during the 19th century, a time in which women were seen as weak and did not have many rights. In â€Å"The Story of an Hour†, Mrs. Mallard is suffering from some kind of heart trouble and everyone is very†¦show more content†¦I ve got out at last, said I, in spite of you and Jane. And I ve pulled off most of the paper, so you can t put me back! (Gilman). As can be seen in both stories, the main characters have some kind of illness that portrays them as weak and fragile. This gives off the illustration of how women during that time were seen. Women were to just stay in the shadows of their husbands attending to their needs and taking care of the housework. Also in both stories, the husbands had direct control over their wives lives. As they were the source of income and considered more knowledgeable they make the decisions. Women suffered due to the oppression that they had to cope with and dealt with it differently. In â€Å"The Story of an Hour†, Mrs. Mallard got over the sadness of her husband’s death quickly and became happy at the thought of her freedom and when she finds out her husband is actually still alive she dies from the sadness of not having the freedom anymore. In â€Å"The Yellow Wallpaper† the narrator has a hard time dealing with the fact of not being able to do anything and being stuff in her room she goes insane. This shows how the life of women from the same period of time was hard. They may have reacted differently to their situation but they both went through the same experience. Having been given an insight of women’s lives during the 19th century, by these two stories, one can see how women’s freedom has come a long wayShow MoreRelated Oppression of Women in Chopins Story of an Hour and Gilmans Yellow Wallpaper 1246 Words   |  5 PagesChopins Story of an Hour and Gilmans Yellow Wallpaper    The Story of an Hour by Kate Chopin and The Yellow Wallpaper by Charlotte Perkins Gilman share the same view of the subordinate position of women in the late 1800s. Both stories demonstrate the devastating effects on the mind and body that result from an intelligent person living with and accepting the imposed will of another. This essay will attempt to make their themes apparent by examining a brief summery of their stories and relatingRead MoreWomen s Patriarchal Oppression By Kate Chopin Essay1621 Words   |  7 PagesSheraliz Ortiz Mrs. Kehrmeyer AP Language, Per 1 14 November 2016 Women s Patriarchal Oppression Women have been denied social power and the right to various forms of self-expression during the 19th century. Feminism is the belief that women should be treated as equals to men and have the same opportunities. Feminist analysis discusses about topics such as women in society that s been through oppression, dehumanizing, and depression. Several brave female writers came forth during this periodRead MoreFeminism : A Feminist Perspective1904 Words   |  8 Pagesfeminist analysis, a text that draws on and influences the various applications of women’s roles in society such as gender and class, sexuality, race/ethnicity, psychology, literary form, etc. But how can one text appeal to and demonstrate every possible perspective in feminism? The feminist analysis isn’t alone. Over time, various authors and feminists publishing well-known literary texts demonstrate a theme and challenge feminism that tests society’s structure. Authors such as Kate Chopin and herRead MoreFeminist Literary Theory Of The Yellow Wallpaper By Charlotte Perkins Gilman2041 Words   |  9 Pagescooking, cleaning, and watching the children. The feminist literary appears in the short story â€Å"The Yellow Wallpaper† by Charlotte Perkins Gilman, which is about an unnamed female narrator who suffers from a nervous condition during the late 1800s, and is locked within her bedroom. The feminist Kate Chopin has written many works containing the feminist literary theory, such as her short story â€Å"The Story of an Hour† which revolves around Mrs. Mallard, who has lost her husband in a train accident, so

Strategic HRM in the hospitality industry - Free Essay Example

Sample details Pages: 7 Words: 2149 Downloads: 2 Date added: 2017/06/26 Category Management Essay Type Argumentative essay Did you like this example? Strategic Human Resource management is crucial for the Hospitality industry because in this service sector industry the product or the revenue generator and human Resource or employees or associates are serving the guest. This means that the Human Resource is very important as well as crucial in the service sector industry. The Strategic Human Resource Management in the hospitality industry is very well associated with the Human beings which is the asset of the organization to achieve its goals thus in simple language it is the backbone of the organization. To achieve its goals the associates have to be very well groomed for the organization to look upon the quality of the service and the customer care. Business or organization strategy may be defined as the attempt by those who an organization to find ways to position thus business/organization objective so they can exploit the planning environment and maximize the future use of the capital.(Tyson S York A ., 2000) HR department was initially called as employee relation department in the organisation. Employee relation was a blend of human resource and industrial relation.human resource evolved in mid 90s as a separate department . In earlier daysThere was not much importance given to the personnel department .a famous management scholar peter drucker stated thatthe job of a personnel department was partly a file clerks job, partly a house keeping job, partly a social worker job and partly firefighting, heading off union trouble.But human resource fully evolved slowly and came to be separate profession.HRM is the management concerned with the recruitment,selection,training and development of an organization in order to retain the employee as well as motivate them to satisfy the organizational needs.the basic objective of HRM is to jell and move the organizational needs and employees need in same direction of vision and mission statement by implementing and evaluating various polici es and programs. Scott and others have defined HR asIt is an lateral extension or subdivision extending from the main part of a management which is responsible on a staff basis for focusing as those aspects of relationship of management to employees and employees to employees and with one department of the individual and the group. The objective is to attain maximum individual development,desirable relationship between employers and employees and effective moulding of human resources as contrasted with physical resources. In 1965 institute of personnel management , london defines HR Personnel management is that part of management concerned with people at work and with their relationship within an organization.its aims to bring together and develop into an effective organization to the men and women who make up an enterprise and having regard for the well being of the individual and of working groups, to enable them and to make their best contribution to its success (Tailor,R.K. A garwal,N.P.2009) Todays HR not only do the basic functions like recruiting, selecting, training the human resources, they have move forward now HR managers are responsible for strategic planing.they think constantly and strategically which is very necessary for the organization to survive in this competitive world and for future success. To achieve strategic aim or objectives of an organization HRM make it easier for firms by attracting and maintaining employees and also to manage effectively . Human resource play an significant role to analyze the factor representing change. Changes that potentially affects survival, growth, efficiency and effectiveness as well as excellence, productivity and profitability in business. Globalization has increased business competition. In order to survive and operate now and in the near future, organization are planning strategies with the human resource so that the organisation performance can be increased and can survive for a long period of ti me.SHRM concept is not too old ,it started in 1990s.this concept became popular an gained momentum due to strategic importance of human resource.business organization is existing in a very competitive environment where there is less of resources like physical, information, human. Jeffrey A. Mello defined SHRM as strategic human resource management is the implication of business strategy for all HR systems within the firm by translating company objectives into specific people management systems.the specific approach and process utilized will vary from organization to organization, but the key concept is consistent, that is, essentially all HR programs and policies are integrated within larger framework helping achieve the firms objective. Mathis and Jackson says that strategic HR management refers to organizational use of employees to gain or keep a competitive advantage against competitors.it does so through the HR department formally contributing to company wide planning efforts, o r by simply being knowledgeable about issues facing the organization. (Tailor,R.K. Agarwal,N.P.2009) The Human Resource which is one of the most important asset of the hotel industry in which more than 50% of the money is spend on the associates of the organization, so they need to be empowered, motivated and trained so that they help the organization to achieve the organization strategy, customer satisfaction and the quality of service. The training in each and every organization is to develop the employees to do something good to achieve organization long term and short term objectives. Customer satisfaction is an external idea for company, while customer focus reflect the companys internal move towards customers and communicate between company and its customers. Customer focus is necessary for long term customer relationships and customer satisfaction. Customer satisfaction is directly connected to the customer service. Making real customer focus within a company requires e nergy and continues doing of work inspite of any trouble. To achieve long term goals, the training must be long term oriented. Different organization changes their corporate culture. This results that some organizations are more customer service oriented than the others. Customer focusing culture can be made through wide training. The hotels must be more open to their customers. In all the organization this had been changed to rash supervision manner to a more customer oriented requirements for changes in employee attitudes and behavior. To get top level of customer satisfaction, the management has to make sure the suitable behaviors of the front workers who in fact meet the customer and provides the service. The quality of service is directly associated with meeting the customers needs and opportunity.Skorstad E. 2009 HR has focuses on the organizational aspects of human resource management. The organizational activities in managing the human resource of an organization giving t raining and development, motivating their staff, compensating their staff etc. carried out to achieve the corporate objectives. The role of SHRM is that of strategic business associate. Giving high quality of employee helping the business managers to strategically organize the role of human resource within the organization.HRM covers most of the employment practices, recruitment etc. Strategic human resource management gives more importance on human resource in the organization. SHRM looks after the managerial actions which affect behavior of their attempt and to create and execute organized strategies which helps them to attain objectives of the business and bring more worth to the organization. Strategic human resource management integrates the thought of organizational strategy. Strategy means to use the pattern of organizational moves and different management techniques to attain organizational objectives and the mission of the organization.HR person should have the consultation skills which include critical and behavioral skills enabling the manager to work with the other managers and come up with strategic solutions to the problems. Thus HR manager is in a superior position t give significance suggestions about the functioning of other departments, solve problems and deliver improve performance. The organization must have a good understanding of their customers in order to understand their quality preferences and successfully implement service quality programs. The interaction with the customers is very important to understand service quality and how the organization is judged this can be done through customer feedback forms etc. These interactions given insight and have been termed as the moments of truth. These interaction and insights can be wrong if the staff does not have the capacity of dealing with the customers. By empowering the staff and encouraging customer interaction with staff and letting them to solve the problems can help to improve se rvice quality and get positive customer feedback. (Kandampully.J. 2004),(Mok.C. 2004),(Sparks.B.,2004) quality circles concept was started in japan.quality circles means group of 3-12 workers basically front line managers meet for 1 hour per week voluntary during working hours,where they discuss the problem and find a solution to it.Employees at the entry level are not very happy because they are paid very low,more of physical work,seniors does not treat them properly, poor conditions for working. If employees are paid adequately and fairly, given safe working conditions,social relevance of work is given,stress management, recreational facilities etc . Quality circle increase workers participation, involvement, commitment, job satisfaction.quality of work life helps for development of human resource. When we talk about customer satisfaction and quality services . Employees should be given quality of work life balance. As discussed in the lecture QWL means balancing the persona l and professional life.the basic concept of QWL is that job should not be job ,it should be the center of employees personal life. Employees should be given time to spend with their family and friends. From the above essay I conclude that in order to maintain quality services and customer care HR has to involve the Staff or employees because they are the main resource of a any organization, A committed staff gives his 100% engagement to the organization. Organization needs to do follow many strategies to make and maintain an engaged staff in organization. That practices are we seen here. The organization not only understand the customer but understand the employee also when organization needs to give quality, care and satisfaction to the customer .only the brand name of organization or equipment in the organization cannot create any product, even the brand name is made by employees. A disengaged employee cannot give a best result. An organization needs to apply strategy in to sa tisfy the employee. The engagement of an employee achieved only with the help of strategies. Organization should give empowerment to the , so that he can bring out new ideas which will help the organization In achieving the goal. An engaged employee will recognize organizations need and work to achieve the organizational objective as well as the individual goal. So that the employee engagement can give Quality and Customer care and can achieve the long term goal for orgaAll the organization today in order to sustain in the market is seeking ways to improve their performance in different ways. These strategies include Performance Related Pay (PRP) system empowerment, transformational leadership, quality management, quality circle etc. It is thus necessary for the supervisor to find some time from his work and examine the performance of his employees and subordinates, to give them performance appraisals. This is important so that the supervisor knows about the strength and weakness of his employees and the employees also understand where they stand in the organization. The employers according to the performance of the employees should encourage them by giving incentives and motivate them by giving them some awards etc. This encourages the employees to perform better and keep improving by them. (Sharma G.K 2007) Empowerment means the liberty and freedom gives to the employee within the organization. Thais means the employee that employee should not misuse it in any other way. It is a HR strategy for winning the employee strategy and wining employee commitment. It is a managerial style which allows the non management staff to make decisions without the approval of the manager. There are some important methods to achieve employee empowerment. To start with quality circles it plays an important role for the group of workers and also for the front line staff. At the time of work the front line workers should meet for one hour in a week willingly and not by force. Second is the quality of work life balance which refers to the quality of being encouraging of a successful result of the work environment. The organization is more dependent on their customers. The organization needs to keep in mind that the customer satisfaction is important for the growth of the organization. The , Service Quality Management in Hospitality, Tourism and importance of the current customer base is vital. It is much easier and cheaper to keep the current customers satisfied and loyal, than acquire new customers to replace the ones that have started to use the rivals products or services because of the unsatisfactory service or quality. This is where the strategy of human resource management comes into play. It is with the implementation of flexibility, empowerment, transformational leadership, employee commitment and empowerment, business context, employee relations, high quality service and customer satisfaction. Don’t waste time! Our writers will create an original "Strategic HRM in the hospitality industry" essay for you Create order